These terms and conditions shall govern your use of our website.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
you must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
Planet Nails Distribution predominantly serves the professional nail industry. It will be assumed that customers purchasing products from our shop are educated in nail technology. Planet Nails Distribution provides ongoing support to it’s customers. However, we will not be liable for any damages as a result of products that are used incorrectly or without formal nail training.
For new customers that place a substantial first order we will require proof of identification to ensure the order has been paid for by and is sent to the correct person. Unfortunately in this day of fraudulent online orders we do like to ensure your rights are protected. We will refund orders that do not comply with this request.
Product prices at Planet Nails Distribution are set out on our website and may be updated from time to time. All prices are in Australian dollars.
The product is faulty.
If you receive a product that is faulty please inform us immediately and please send us some photo’s or video of the product. We will either refund you or swop the product out for you.
The product does not match the sample or description.
Please note that even though our photo’s have been taken by a professional photographer the colour will never be an exact match. Please choose your colours carefully. If you order a primer and we send you a top coat we will swop it for you in your next order.
Change of mind.
We offer a 14 day return policy on change of mind. If you change your mind you may return it to us for a refund only of the original purchase price, excluding original delivery costs, and less a $10 administration and restocking fee. All retuned items must be in brand new, unused condition, in their original shipping packaging and include all parts and accessories. Where returned items are not received by us in brand new condition we will return them to you once you pay us the cost of the redelivery to do so.
We do not accept returns on any Inventory Clearance Sale Items.
Order over $100 qualify for FREE* shipping!
* When we have a sale there will be a fixed rate for shipping and the Free Shipping does not apply during the sale period or to sale items.