FAQ

I want to try before I buy. Is that possible?

We have a room set up where we have one of everything open and we encourage you to come in and try out the products you are interested in. We give you the chance to “play” with the products and see how they work

What about if I’m not in Melbourne and can’t get to the shop?

o receive Gel or Acrylic samples from us please send an email to roxane@planetnails.com.auand include the following:
Certificate
Physical Address
Which system you are interested in.

How does the shipping work?

We use Auspost for shipping. Once you have placed your order, we will pack it and send it to you – you will receive an email with a tracking number. Delivery times vary from 2 days (Melbourne) – 7 days (WA)

Why is the shipping so expensive?

If you spend over $100 shipping is FREE! If you spend less than $100 dollars you will be charged as follows:
VIC – $8
All other states:  $10
PLEASE NOTE THERE IS NO FREE SHIPPING ON SALE ITEMS.  WHEN WE HAVE A SALE THERE WILL BE A FIXED SHIPPING FEE OF $10 NO MATTER WHAT YOU SPEND.

What are your payment options?

Credit Card
Paypal
Afterpay
Bank Transfer